Reference

Open and Browse Under Clear Terms

Every action you take on sona4 — from funding your wallet through bKash, Nagad, or Rocket to placing a wager on a live table — is governed by these terms.

Plain-language clausesbKash / Nagad / Rocket contextAccount eligibility explainedDispute path includedUpdated periodically
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sona4 Open and Browse Under Clear Terms
HOW WE HANDLE COMPLIANCE

Explore How Your Data and Account Stay Protected

We built these terms around practical account security, transparent data handling, and clear paths for you to request changes or deletions. Each point below describes what we do operationally — not what we aspire to — so you can hold us to it.

Account Verification

When you register, we verify your mobile number via OTP. For withdrawals above certain thresholds, we may request a photo of your national ID. This step exists to prevent third-party access and confirm wallet ownership through bKash, Nagad, or Rocket.

Data Retention

We retain account data for the duration of your active membership plus a defined wind-down period after closure. Transaction logs tied to bKash, Nagad, or Rocket deposits are kept for compliance review and are not shared with unrelated third parties.

Cookie Usage

We use functional cookies for session management and analytics cookies to understand how you navigate the lobby. You can disable non-essential cookies through your browser settings — doing so may limit personalisation features but will not block account access.

Change Requests

You may request correction or deletion of personal data by contacting support with your registered phone number. We process these within a reasonable timeframe and confirm completion via the in-app message centre or your registered email address.

Security Measures

Sessions are encrypted end to end. Inactive sessions time out automatically. If you log in from a new device, we trigger a fresh OTP cycle to your registered number — this applies whether you access sona4 from mobile or desktop…

Third-Party Sharing

We share data only with payment processors (bKash, Nagad, Rocket, Upay) to complete your transactions and with compliance partners where required by the jurisdiction governing your account. No data is sold to advertisers or unrelated commercial entities.

REACH OUR TEAM

Open a Query About These Terms Anytime

If something in these terms is unclear or you believe a clause was applied to your account unfairly, our support channels are open. Raise a dispute, ask for clarification on a specific section, or request a copy of the version that applied on the date you registered. We respond to terms-related queries with higher priority than general enquiries.

Team online

Live Chat

Tap the chat icon from any page on mobile or desktop. Ask your question about account terms, deposit rules, or eligibility and an agent will reference the relevant clause for you directly in the conversation thread.

Email Support

Send a detailed message outlining the clause number or topic. We reply with the applicable section quoted in full alongside a plain-language explanation so you can compare the formal wording with the practical meaning.

In-App Message Centre

Open your account settings and select the message centre. Terms-related notices — including any updates or changes — appear here first. You can reply to any notice to start a support thread without leaving the app.

Check Answers to Frequent Terms Questions

Below are the questions our support team fields most often about these terms. If your situation is not covered, open a chat or email thread and reference the section number you need help with.

Eligibility depends on your local law and the regions sona4 currently serves. We do not confirm blanket availability. You must verify that accessing casino or sports services is permitted in your area before creating an account or depositing funds.

No. Every deposit must come from a wallet registered in your own name. If we detect a third-party transfer — for example a bKash send from a number not matching your profile — we may freeze the balance and request identity verification before releasing funds.

We notify you through the in-app message centre and via your registered email address. The updated version takes effect after the notice period stated in the notification. Continuing to use your account after that date means you accept the new terms.

We send a suspension notice explaining which clause was triggered. You can respond through email support or live chat to provide context or documentation. We review disputes individually and aim to resolve them without unnecessary delay.

Yes. Funds already in your wallet remain accessible for withdrawal even if a terms update changes future deposit conditions. We do not apply revised wagering rules retroactively to balances deposited before the update took effect.

Contact support with your registered phone number and request closure. We process the request, return any eligible balance to your bKash, Nagad, or Rocket wallet, and retain transaction logs for the compliance retention period outlined in the data retention clause.

Only with payment processors to complete your deposits and withdrawals, and with compliance partners where legally required. We do not sell or share data with advertisers. Full details are in the third-party sharing section of these terms.

Contact live chat immediately and request a temporary freeze. We will trigger a new OTP cycle on your registered number, review recent transactions, and reverse any confirmed unauthorised actions. Keep your login credentials private to prevent recurrence.

Yes, but each new device triggers an OTP verification step. This is a security measure, not a restriction. You remain responsible for all activity on every device where your session is active, so log out of shared or public machines.

Email support with the clause number or topic. We reply with the full text of the clause plus a plain-language breakdown. If you disagree with its application to your account, we escalate to our compliance team for a formal review within the timeframe stated in our dispute resolution section.

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