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How sona4 Handles Your Personal Information

We collect only what we need to run your account, process your bKash, Nagad or Rocket transactions, and keep your wallet secure.

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PRIVACY CONTACT PATHS

Open a Privacy Request With Our Team

If you want to know what data we hold, request a correction, or ask for deletion, reach out through any of the channels below. Our support staff handle privacy-specific queries with priority routing so your request does not sit in a general queue.

Live Chat Open live chat from any page on our site. Let the agent know your query is privacy-related and they will escalate it to the data team, who can pull your records and walk you through what we store.

Email Support Send a message to our support email with the subject line containing your account ID and the word privacy. We respond to data requests within a reasonable timeframe once identity is confirmed through your registered phone number.

Account Settings Head to your account dashboard and look for the data preferences section. From there you can download a copy of your stored information or toggle specific marketing communication preferences without contacting support.

DATA HANDLING PRACTICES

Explore How We Protect and Manage Your Information

We handle your data across several categories, each with its own retention logic and access controls. Below are the key areas that matter most when you hold an account with us and transact through local payment methods.

Data Collection Scope

We collect your name, phone number, email, device type, IP address and transaction details. Nothing beyond what is needed for account operation and wallet verification through bKash, Nagad or Rocket.

Cookie Usage

Cookies track session activity so we can keep you logged in and remember lobby preferences. You control these through browser settings and can clear them any time without affecting your account balance or history.

Account Security

Your password is hashed and never stored in plain text. Two-step verification via your registered mobile number adds a second layer when you log in from a new device or request a withdrawal.

Data Retention Period

We keep transaction records and identity documents for as long as your account is active plus the retention period required by applicable regulations in your region. After that window closes, data is securely purged.

Third-Party Sharing

Payment processors receive only the transaction amount and reference number. Identity verification partners see your submitted documents during the check and do not retain copies beyond the verification window.

How to Request Changes

You can ask us to update, correct or delete personal data at any time. Submit a request through live chat or email, confirm your identity with your registered phone number, and our data team processes the change.

Browse Our Full Privacy Commitments

sona4 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we ask for identification details such as your name, phone number, email address and payment method information. This data lets us verify your identity, process deposits and withdrawals through bKash, Nagad or Rocket, and communicate account updates to you

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directly. We store transaction records to maintain accurate wallet histories and to meet any obligations that apply under the laws of your region. Your availability to use the platform depends on local law and eligible regions, and we do not make claims about legal status where
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we have not confirmed it. We use encryption protocols for data in transit and at rest, meaning your personal details and financial records are protected during storage and when moving between your device and our servers. We do not sell, rent, or trade your personal information
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to third parties for their own marketing purposes. Third-party service providers who assist us with payment processing or identity checks receive only the minimum data required to perform their function, under contractual privacy obligations. Cookies and similar tracking technologies help us understand how you move through
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the lobby and where you spend time, so we can improve navigation and load speeds on mobile devices. You can manage cookie preferences in your browser settings. If local regulations in your jurisdiction require additional data handling disclosures, we update this policy accordingly and notify you
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via email or account notification.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Check Answers to Common Data and Privacy Queries

Below are the questions our support team receives most often about data handling, retention and your rights as an account holder. If your question is not covered here, open a live chat and ask the data team directly.

We collect your full name, phone number, email address, date of birth, and the payment method details you provide such as your bKash, Nagad or Rocket account number. Device information and IP address are logged automatically for security.

All transaction data travels through encrypted channels between your device and our servers. Your bKash, Nagad or Rocket account number is stored in encrypted form and is only decrypted at the moment of processing a transfer you initiate.

No. We do not sell, rent or trade your personal information to external parties for their marketing. Third-party processors only receive the minimum data needed to complete a specific transaction or identity check on your behalf.

Once you close your account, we retain records for the period required by applicable law in your region. After that retention window ends, all personal and transactional data is securely deleted from active and backup systems.

Yes. Head to your account dashboard and look for the data preferences section, or contact support via live chat. We will compile a file containing your stored personal details, transaction history and identity documents.

Open your account settings and edit fields like email or phone number directly. For changes to your registered name or identity documents, contact support with the correct details and verification of the change from your registered number.

We use session cookies to keep you logged in and preference cookies to remember your lobby layout. You can block or clear these through your browser settings at any time without losing your account balance or transaction records.

Yes. When we update this policy, we send a notification to your registered email and display a banner in your account dashboard. Major changes take effect after a notice period so you have time to review them.

Access depends on your local law and eligible regions. Regardless of eligibility status, any data already collected is handled under this policy and you retain the right to request correction or deletion through our support channels.

Reach out immediately through live chat or email support with your account ID and a description of your concern. Our data team investigates privacy incidents with priority and will provide you a written response within a reasonable timeframe.

How sona4 Handles Your Personal Information

Open a Privacy Request With Our Team

Explore How We Protect and Manage Your Information

Check Answers to Common Data and Privacy Queries

01 What personal data does sona4 collect when I open an account?

02 How is my payment information protected during a deposit or withdrawal?

03 Does sona4 share my data with other companies for marketing?

04 How long do you keep my data after I close my account?

05 Can I download a copy of all the information you hold about me?

06 How do I correct wrong information in my profile?

07 What cookies does the site use and can I block them?

08 Will you notify me if this privacy policy changes?

09 Does my eligibility to access sona4 affect how my data is handled?

10 Who do I contact if I believe my data has been mishandled?

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